Call us today! 800-660-4283

You just completed setting up your order with us and you may be asking yourself, “Now what?” We know that this process may be new to you and filled with a lot of unknowns. We want to make this step as stress-free as possible, so please know that our team is working to get your order ready for shipment.


Using your fertility benefit? No insurance?
  • If you provided your insurance information during order setup, your order will now be processed by our team of pharmacy technicians.
  • You may receive an outreach from our team should there be any information that we need to discuss with you regarding your insurance coverage.
  • Additionally, if you have requested to be informed of your deductible or out-of-pocket cost prior to your credit card being charged, we will need to speak with you before your order can ship.
  • If you do not have coverage or have maxed out your fertility coverage, your order will be processed through our self-pay pharmacy (Freedom FP Fertility Pharmacy®), where we are able to apply manufacturer-sponsored self-pay discounts to select medications.
  • If you have not provided payment we will contact you to review your self-pay cost prior to shipping

Once your order has been processed...

  • Your order will be verified at two separate checkpoints by a Freedom Fertility Pharmacist prior to being shipped.
  • Your medications will be packaged based on any seasonal and temperature requirements and shipped with one of our designated delivery carriers.
  • After your order has been picked up by the delivery carrier, if you provided your email address during order setup, you will receive a tracking email along with your customized link to Freedom MedTEACH®. Please be aware that you may not receive this email until after 9:00pm ET.

What to do with your medications when they arrive.

When your medications arrive, you should open the package as soon as possible. If your shipment contains refrigerated medication, it will be enclosed in a blue bag placed in a silver foil package. DO NOT DISCARD THE FOIL PACKAGE before removing your medication. These medications should be stored in a refrigerator unless otherwise instructed. The day after your medications are delivered, you should expect a TLC call from one of our Patient Care Coordinators to talk through your order, see if you have any questions, and can connect you with a Freedom Fertility Pharmacist to answer any of your injection questions.

Frequently Asked Questions

What if I have a question after hours?

We have support available 24/7 to answer any important clinical questions. If we are closed for the day, just give us a call at 800-660-4283 to reach our on-call Pharmacist for support. Additionally, we encourage you to visit Freedom MedTEACH® for step-by-step medication preparation and administration instructions.

Are you open on the weekends?

Yes! We are open seven days a week! Be sure to check our current hours of operation and holiday calendar for the most up-to-date information.

What should I do with my sharps container after I’m done with my treatment cycle?

Needle and syringe disposal instructions vary from state to state and even city to city. We recommend that you visit Safe Needle Disposal for specific disposal instructions for your location.

Return/Refund Policy

Once medication is dispensed from our pharmacy, it cannot be returned or cancelled for any reason.