As a Freedom Fertility Patient, You Have the Right to:

  • Choose the pharmacy from which you receive fertility services, change pharmacy providers at any time, and say “yes” or “no” to any services offered.
  • Know about the philosophy and characteristics of the fertility pharmacy program.
  • Be served no matter your race, color, national origin, religion, gender, disability or sexual orientation.
  • Be spoken to and written to in a way you can understand.
  • Say “no” to accepting pharmacy services (as the law allows).
  • Ask for help in finding and transferring the pharmacy services you need for your treatment.
  • Receive the pharmacy services you need at the time you need them.
  • Receive respectful and considerate treatment.
  • Be sure that your pharmacy services records will be kept confidential.
  • Say “yes” or “no” to giving those records to any other agencies and to have personal health information share only in accordance with state and federal law.
  • Have qualified people help you as much as possible.
  • Ask for the identity and job title of the staff member you are speaking with and to speak with a supervisor if requested.
  • Know how we handle complaints.
  • Be notified of any administrative changes to the fertility pharmacy program that may affect you.
  • Get full explanations of the total bill for the services and the products you have received.

As a Freedom Fertility Patient, You Have the Responsibility to:

  • Give correct and complete information about your health, medications, allergies and other important medical information and notify the pharmacy of any changes.
  • Complete and return any required forms.
  • Ask for more information about anything you do not understand.
  • Participate in the care you get from doctors and pharmacies.
  • Pay for the services and care received.

Generic Medication Substitution

Whenever possible, Freedom Fertility Pharmacy will substitute a lower-cost generic medication for a brand-name drug, unless your doctor has asked for a specific brand-name drug. If you wish to ask for a specific brand-name drug, please let us know and we will contact your physician.