Non-discrimination
It’s important we treat you fairly
Evernorth complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, ancestry, religion, marital status, gender, sexual orientation, gender identity or sex stereotypes. Evernorth does not exclude people or treat them less favorably because of race, color, national origin, age, disability, sex, ancestry, religion, marital status, gender, sexual orientation, gender identity or sex stereotypes.
Evernorth
• Provides people with disabilities reasonable modifications and free appropriate auxiliary aidsto communicate effectively with us, such as:
– Qualified sign language interpreters
– Written information in other formats (large print, audio, accessible electronic formats, other formats)
• Provides free language assistance services to people whose primary language is not English, in a timely manner such as:
– Qualified interpreters
– Information written in other languages
If you need reasonable modifications, appropriate auxiliary aids and services or language assistance services, contact the
Civil Rights Coordinator.
If you believe that Evernorth has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, sex, ancestry, religion, marital status, gender, sexual orientation, gender identity or sex stereotypes, you can file a grievance with the Civil Rights Coordinator:
P.O. Box 4083, Dublin, OH 43016,
(877) 819-6184 (TTY: Dial 711),
affordablecareactgrievance@evernorth.com.
You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Civil Rights Coordinator is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint
Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
You can also contact the U.S. Department of Health and Human Services, Office for Civil Rights at:
- Online: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
- Mail: U.S. Department of Health and Human Services 200 Independence Avenue SW Room 509F, HHH Building Washington, DC 20201
- Phone: 800-368-1019 or 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html
